Can I still contact a bid past the offer expiration date? Learn about why our customers rave about us. 3 floors in property. And while the hotel isnt responsible for any lost items, they can still take ownership of how they help customers deal with the situation. Best Hotel Customer Service Tip: Go out of your way. Taxability and the appropriate tax rate vary greatly by location. 2003-2023 Lexyl Travel Technologies, LLC. Again, we are so sorry about that, it is certainly not your fault. She lied to me and you have kept my money. And not every hotel can provide services that personal, especially when you need staff onsite for busy days. We have special relationships with all hotels that bid on your business and may be able to get you room upgrades and other special amenities when you travel. Sometimes your upgrades and special treatments can come from outside sources. The latest version has the ability to book group hotel reservations for both the group coordinators and group hotel sales managers. 33% of Americans say they'll consider switching companies after just a single instance of poor customer service. Some of the greatest wow moments cant be planned for by upper management. Financial survival in years to come mandates that each of your employees deliver superior service to every guest at all times. Qualifications -We give you all the skills! We booked a hotel room under a wedding party with a no cancellation rule applied to the group rate, however unexpectedly our family tested positive with COVID that week. I truly want to say that Jazmyn went above and beyond her job duties. What is the reservation cut-off date? Thank You. Thinking it was a mistake I contacted Hotel Planners and was informed the "Tax Recovery and Fees" relates to anticipated state and local taxes that are collected by the hotel property I contact Embassy Suites who advised Texas Recovery Fee. Hotel customer service is the dedication and attention paid to the experience that customers have during their stay. 4 Stars
4 hours later after hotelplanner agents hung up on me 9xs, being charged 54$ in international call fees to be told to give the phone over to the front desk resort Clerk (still being charge) all to be told, "Sorry you need to pay 656$ and hotelplanner say sorry for the miscommunication." Lowest Group Rate Guaranteed*, We only use your information in support of your booking/reservation in accordance with our. Your agent, Madison I believe, went out of her way to assist me when my first couple of choices were unavailable. Hello,We are so happy to hear about your amazing experience at the hotel!! I wasnt sure which hotel to pick so he took the initiative to help create a list of options I can choose from. HotelPlanner Careers and Employment | Indeed.com literally everything went wrong. In this case the suppliers virtual card they provided to the hotel did not go through. DE-63739 Aschaffenburg, Hotelplan (U.K. Group) Ltd. Hotel Customer Service Training - Chart Your Course International bta first travel. Credit card data protection. Cornell University (begins at 6:00 minute mark), South Florida Tribune's 'No Limits' podcast, LBC News - Chris Golds Show (Interview begins at 25:00 minute mark), The Morning Blend | Las Vegas KTNV Channel 13, Haute Living magazine (NYC print edition; article begins on pg. I asked to Add a guest to my room and they lied to me told me it was approved with the resort and I was all set. We are so happy to hear about your experience with our booking agent.Regards,Rachel Spurling, The guy that I spoke to was polite and I'm happy with the great deal on a room he gave me I will call hotel planner in the future to get a room again, Hello,We are ecstatic to work with you in the future. Hotel Planner - New Property / Hotel Sales Manager Account 22400 Flagstaff Plaza, Ashburn, VA 20148. 2003-2023 Lexyl Travel Technologies, LLC. We look forward to working with you in the future!Regards,Rachel Spurling. All Rights Reserved. Hotwire is different from retail travel sites. Anyone can write a Trustpilot review. Following the success of their pillow menu, Chicagos Hilton released a Sleep Menu. Basically just do something customer service that has never been done before by another hotel. After I was deceived into believing that I was speaking to the actual hotel, my credit card information was provided, but once I arrived at the hotel, there was no credit card information or booking on file. It guarantees the lowest prices if you book ten rooms or more at once; when theres a discrepancy between group rates negotiated by HotelPlanner and a hotels posted promotional rates, the hotel is contractually obligated to adjust its rate for HotelPlanner users. Lexyl Travel Technologies is an Equal Opportunity and Affirmative Action Employer. From big gestures to tiny details, youll be sure to find new and interesting ways to provide the absolute best hotel customer service experience! Theyll have a greater ability to think on their feet when they have more power to take real action. For all prices: Availability is limited and rates are subject to change. We are so happy to hear about the great booking service you received.Regards,Rachel Spurling, When it was all said and done it was way too expensive with all the fees and taxes that were not explained in any detail. Your review and feedback is extremely important to us and we are happy to hear we were able to accommodate you and give you the service you deserved. Your first stop for support. Lexyl Travel Technologies is an IATA endorsed travel agency. Alain did a wonderful job helping me find hotels over the phone. But once you get the hang of it, youll soon learn how you can easily apply these best hotel customer service principles to your own property. Hello,We are so happy to hear it all worked out! HotelPlanner is a hospitality website that specializes in group hotel reservations. On a scale of 1-10, how personally invested did you believe the hotel staff was in making your stay as great as possible? We do not incur the cost of sales tax from the vendors located in Alaska, Delaware, New Hampshire and Oregon, as these states do not impose sales tax. From thoughtful greetings upon entering the lobby to personally following up on special requests like restaurant recommendations, the staff at Holiday Emerald feel more like friends than employees. So, here are the best examples to improve . Have you had at least 5 years' experience developing, maintaining and enhancing ColdFusion applications for high traffic, ecommerce web sites in multi-server configurations including writing complex queries and stored procedures (preferably in Microsoft SQL Server) as well as a solid understanding of relational database concepts? You can add another space after you add this one. Plus 0.98% mandatory charge per stay, plus tax. HotelPlanner will assign hotel leads in conjunction with the time zone / geographic region of the respective Hotel Planners. Select The Best Deal. We see that you already have an account, please enter your password above. Thank you so much for taking the time to tell us about her specifically. There may be a typo. Absolutely no services were provided. sales and use, occupancy, room tax, excise tax, value added tax, etc.) Sgereistrasse 20 For media requests, please contact Bianca Ghweiler directly. Due to the unexpected death of a brother in a different state, I need to shorten my stay in TX. Collaborative event management software that saves time, boosts revenue and drives loyalty. Theres a great story about a hotel valet who, upon hearing a woman left her entire luggage collection at her house (a three hour drive away), saved the day. Leads are provided for our reps so they can focus on making the sale and closing the deal vs spending time prospecting. We look forward to working with you, and your friends in the future.Regards,Rachel Spurling. So I entered my credit card information and submitted it. Hello,I am so sorry to hear about the experience you had at the hotel. If it is not returned I will take legal action. Copyright 2023 Cvent Inc. All rights reserved. By promising to deliver the best deals, our partnerships have expanded to include the services of major sports teams and conferences. Thank you Devon. Meetings.com was acquired in 2013. Last minute change required and it was handled fast AND correctly. CH-8152 Glattbrugg, Interchalet Get a receipt for your hotel booking. Would you say you are extremely competent in JavaScript and jQuery with a proficient prowess in HTML5, CSS and Responsive Design? How can we help you? OR Messaging with a Live Agent on our site OR Calling us at 1 (866) 381-3981 Sgereistrasse 20 We can sometimes find you hotels that do not have these special restrictions, however there are no guarantees. All rights reserved. Each sales/banquet contact from your property should have their own account. Founded in 2003, HotelPlanner has enduring partnerships with the worlds largest Online Travel Agencies, well-known hotel chains, individual hotels, online wedding providers, ancillary lodging providers, corporations, sports franchises, universities and government agencies. Prices are dynamic and vary based on date of booking, length of stay and hotel class. You will be assigned to one of our expert planners and the hotels will provide customized quotes based on your group reservation requirements. Did you know that improving their customer service could collectively save U.S. companies $62 billion annually? This can be done while working from the comfort and safety of your home. Property Manager Signup. Enjoy your stay! Customer Service Representative $17.11 per hour. Copyright 2023 Consumers Unified, LLC DBA ConsumerAffairs. You would also need to send the hotel a rooming list so they can verify the guests in your party and assign rooms to them. I trust this process and have used it several times with no worries. When it comes to hotel management, creating team bonding between the various departments that make up a successful property isnt a list topper for most. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Weissenburger Strasse 30 West Palm Beach, FL. An agent has been notified of this issue and will be in touch with you shortly. Hello I'm a US Federal Officer working the night shift. Lexyl Travel Technologies offers an exceptional benefits program and a highly competitive compensation package. and even free rental equipment like skis. Yes. The site also lets group members pay separately for their rooms. Please pass on my highest regards to Agent Samantha. three customer service tips from top hotel brands. The estimated total pay for a Customer Service Representative at Hotelplanner.com is $40,836 per year. Refer to our Privacy Policy or contact us at privacy@cvent.com for more details. The room rate was $139.46. that we collect from customers and pay our vendors (such as hotels, etc.) Sgereistrasse 20 That's about creating a profound connection between you and the customers and improving their experience journey while staying in your hotel. I appreciate the help received from Reginette ** in securing a refund for two days stay in a hotel fee. 1 Star
Hotel was clean, but mediocre. She was pleasant and reassuring. IF YOUR COMPANY HAD 200 OF HER, YOU WILL DEFINITELY KEEP YOUR COMPANY RUNNING. It also gives the hotel staff the opportunity to address any unresolved issues or add a little cherry on top after a spectacular visit. Excellent customer service! About Us - Hotel Planner: Negotiated Hotel Rates HHD GmbH Amazon.com: Hotel Planner : Alexa Skills Due to a busy weekend (possibly the wedding I will be in town for) the hotel is full that weekend but she accomplished it. Overall Rating 4.0 . When you requested to add someone, even though we spoke with the hotel and emailed them, you still had to pay for what your additional guest got to eat and drink. Had our credit card declined, first time ever. He borrowed her house keys, drove the company car all the way there and back, and returned her luggage to her before her dinner reservation that evening. We look forward to working with you in the future.Regards,Rachel Spurling. We provide a buying advantage with verified reviews and unbiased editorial research. Due to a busy weekend (possibly the wedding I will be in town for) the hotel is full that weekend but she accomplished it. Seattle, WA; Tampa . Offers made by hotels to you and any bookings you make with them will be subject to the terms and conditions specified by the hotel, including but not limited to: (a) the time frames for which the offers are valid; (b) payment terms; (c) cancellation terms; and (d) incidental charges terms. I have told lots of people about how fantastic the Aloft is. 66 Below average Happiness How enjoyable people find their day-to-day life at work Below average Purpose Just wish I could have that kind of customer service at all times. Leave the opportunity for them to write their own answers but make sure you still give them simple multiple choice options. Hotel full of roaches, after switching room for the third time because of roaches, lack of cleanliness and TV didn't work. Limited services and amenities are often provided at no additional cost such as microwaves, cable, and internet. When you sign in (any time, 24x7), you will be offered calls of customers looking to make hotel reservations. Listing type. What were your expectations before checking into our hotel? Overall, these properties meet the basic requirements of both comfort and hospitality. The better booking your results and service ratings the more calls you get. First after a room availability was agreed upon, and giving payment information she then said such room was no longer available, then pushed us into agreement on another room with 30 percent cancellation and higher in price. They provide the highest levels of comfort and elegant amenities with unique and personalized services, facilities, and physical details. ConsumerAffairs is not a government agency. Discounts. That said, make sure youre familiar with the companys cancellation policy and refund conditions and procedures. Ask about a refund. These mid-scale properties appeal to the quality traveler who is seeking more than just basic accommodations. Get a Quote Customer. The vendors bill us for applicable taxes, and we remit such amounts directly to our vendors. Hi-Speed Internet with an Ethernet connection, Commitment to specific number of hours per week/month. Lexyl Travel Technologies is also a member of the Better Business Bureau Online with an A+ Rating. HotelPlanner's automated group booking system uses patent pending technology.9. HotelPlanner is a hospitality reservation service that specializes in group hotel bookings. This website uses cookies to provide you with the best possible service. Contact Information 205 Datura Street 10th Floor West Palm Beach, FL 33401 Get Directions Visit Website Email this Business (800) 497-2175 Want a quote from this business? Alongside upgraded cleanliness and comfort, properties may offer a full service on-site restaurant and bar, baggage assistance, valet and room service, moderate fitness center, and pool. For sharing your experience and wonderful feedback for Reginette and how she was able to provide you with the service you deserved. CH-8152 Glattbrugg, Finass Reisen AG If you accept a call which results in a hotel booking, you earn a commission based on the booking profit after the guest checks out. DE-79100 Freiburg, bta first travel AG We take this matter very seriously. Hyatt Place Washington DC / National Mall. Apply to be a Hotel Planner Reservations Specialist Look for the green percentages to the right of the hotel's group rates for your group savings. The reason that is was less money than paid HotelPlanner is because the supplier pays the hotel less than even HotelPlanner pays for the room. Save up to 70%. If you continue to surf the site, you agree to the use of cookies. Read your confirmation email for more information. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. When you receive a bid that interests you, you may log into your account and click on the "Contact Hotel" button to begin the reservation process. These are economy level properties that appeal to budget-minded travelers looking for affordable accommodations. What is unique about your group reservations site? Active 3 days ago Reservation Support Agent (Remote) Our reservation process is very simple. 2021 Hotwire, Inc., an Expedia Group company. Three Star Downtown hotel. Finass Reisen. We also ensure all reviews are published without moderation. He was just so helpful & kind in every way. Working at HotelPlanner: Employee Reviews | Indeed.com If you had to improve one thing about our hotel customer service, what would it be. Our Service Advantages Best Rates - Negotiated and online discounts Save Time - No more calling around to hotels Compare Offers - Hotels bid for your business Automation - Makes the process simple and fast Long Term Stays - Get discounts for long term stays Testimonials - Top notch customer service Administration - Free Event Website for your group +1-800-716-8490. HotelPlanner.com, the leader in online hotel sales and reservations with 18 years in business is adding quality people to educate hotels on the HotelPlanner platform and sell advertising placement. It has a network of more than 55,000 hotels domestically and almost as many internationally. If you have time, we suggest that you wait at least one business day to see if the hotel sales managers that were notified by us can locate a specific deal that is better than the automatic bids. five ways tech can solve common hotel customer service headaches. See more related careers. 2,411 HotelPlanner.com Reviews from Travelers - ConsumerAffairs Frequently Asked Questions - HotelPlanner Collaborative event sales software that increases qualified leads and drives direct revenue. gen_mail_to_link('Employment','HotelPlanner.com');Send Us Your Resume. I cancelled my reservation for 7/22 and moved it to 7/23. For example, when recent guests of Lanis were overheard discussing their upcoming anniversary as hotel patrons (their 100th night in a Lani brand hotel), the staff at the hotel came through big time. Reviews from Hotel Planner employees about working as a Reservation Agent at Hotel Planner. The inaugural American Group Travel Awards were held in Times Square in NY, NY at the historic Hudson Theatre on November 11th, 2014, with live performances from three Broadway Shows; Les Miserables, Kinky Boots, and Phantom of the Opera. Diagram events, wow attendees, and win clients with free planning tools. While they did have options guests had to pay for, they offered plenty of complementary ones too. My business relies on all details being correct when my team arrives. Great location and nice amenities. Job well done. The property is a symbol of ultimate design and experience within the hospitality industry. It has a network of hotels all over the world and guarantees the lowest real-time rates. HotelPlanner.com Reviews | Read Customer Service Reviews of www Free mobile apps to access hotel deals and to manage your HotelPlanner account.