I applied for mass health since losing my job in April. My spouse and I had the exact same thing happen to us. We've heard that clearly from our members," Executive Director Louis Gutierrez said during a livestreamed board meeting. So then I have to print out physical copies of them and mail them out anyway. Filling out this application doesn't mean you have to buy health coverage. A new benefit the Connector began offering this week allows people who have been on unemployment this year to obtain ConnectorCare coverage with zero-dollar premiums from July through the end of 2021, Gutierrez said. If you need assistance, please For help on some common issues, see here.. I send them they decline them. I just got off the phone with Health Connector. By accessing and using this computer system, you are consenting to system monitoring for law enforcement and other purposes . BOSTON - September 28, 2015 - As it works to improve customer service and prepare for the next Open Enrollment period, the Massachusetts Health Connector announced the establishment of an Ombudsman Office effective today, which will give members an advocate to help resolve serious service issues. Main phone number: 617.972.9400 711 for Telecommunications Relay Services/TRS Report a concern or potential health care fraud, waste and abuse (FWA) Please call our confidential Compliance and FWA hotline at 877-824-7123. ) or https:// means youve safely connected to the official website. Use mouse grid or mouse commands to activate these links with mouse click. BMC HealthNet Plan | Contact Us Contact MassHealth: Information for members | Mass.gov Top-requested sites to log in to services provided by the state. Massachusetts Health Connector: Reviews, Complaints, Customer Claims They stated I had to request within 30 days. Member Services MassHealth 888-566-0010 (TTY: 711) Spanish: 888-566-0012 MemberQuestions@wellsense.org Mon-Fri: 8am-6pm (closed Thurs from 2:30-3:30pm) ConnectorCare 855-833-8120 (TTY: 711) MemberQuestions@wellsense.org Mon-Fri: 8am-6pm (closed Thurs from 2:30-3:30pm) Qualified Health Plans 855-833-8120 (TTY: 711) MemberQuestions@wellsense.org That was already too much to handle and absolutely unreasonable and unfair. 1) System should only generate a message about 'Request for Information' as one is only updating their income and NOT changing medical plans. I want to be able to log in and choose a health plan that works for my family. Only numbers should be typed in this field. Share sensitive information only on official, secure websites. The 'My Accounts' page will show an amount that is a different amount altogether! PDF Application for Health and Dental Insurance Coverage *The MassHealthappointmentschedulingsystemis supported by the following browsers:Chrome, Edge,Firefox,andSafari. In early February I by chance checked in with my dentist to find our coverage was not active. Box 4405 Taunton, MA 02780 Fax: 617-887-8770 All new paper applications for unsubsidized (no assistance paying) health insurance through the Health Connector Unsubsidized applications should be sent to: Massachusetts Health Connector 133 Portland Street, 1st Floor Boston, MA 02114-1707 Fax: to 877-623-2155 Every time it makes me change it and then refuses to accept it. Call us to request a new one. I was on the phone for over two hours Wednesday of last week and was ensured that my insurance would be made retroactive to November 1 if it made a $320 premium payment. This hotline is operated by an outside vendor, which uses a toll-free, non-traceable number. The hotline is available 24 hours a day, 7 days a week. I was informed they will try and track check! She then requested that the check that was cashed by mass. The therapist I was assigned is not qualified or experienced in the specialities I had requested, and therefore unable to help. The Massachusetts Health Connector is the states marketplace for health and dental insurance. WARNING! An official website of the Commonwealth of Massachusetts, View MassHealth Enrollment Centers (MECs) Information and Locations, Special Notices for Chronic Disease and Rehabilitation Hospitals, Special Notices for Psychiatric Hospitals, Special Notices for Substance Abuse Treatment Hospitals, Special Notices for Alternative Benefit Plan (ABP) State Plan Amendments (SPA), Special Notices for Electronic Asset Verification, Special Notices for Preventive Behavioral Health Services, FAQ: Corrected Amendment 4 of the 2022 Acute Hospital RFA. After all follow-up premiums were timely paid, we were told HC had not reactivated the accounts as we were told HC would do. The Massachusetts Health Connector is the only place where residents of the Commonwealth can access federal financial assistance, based on income and household size, to reduce the cost of health insurance. The slider controls to select the dollar amount range currently do not work fully with the keyboard in all browsers. I have finally got HC and DD on conference call and it was a zoo : "i see it - I dont see it. My coverage date started April 1, 2022. Share sensitive information only on official, secure websites. 2) When EDITING an application for the current year for changes in income, the 'Account Overview' section will show a payment for one amount BUT the 'Billing' tab will show another amount. If you try to enter a letter in the ZIP code field, it will not be entered as a value. What's going on with that. Customer Service -Massachusetts State Health Connector-Agent You are now leaving the WellSense website, and are being connected to a third party web site. The Massachusetts Health Connector website works best with the following browser and assistive technology combinations: The main content area of the page can be reached by either using the skip to main content's link at the top of the page, by navigating to the heading level 1, or by using the screen reader function keys to go to the main landmark region. Massachusetts State Health Connector-Individual & Families I was also told it would take up to another 10 days to await an answer! 71 reviews of Massachusetts Health Connector "This place is super strange. I have had to call every 2 weeks since to date because I receive a letter saying they won't except any of the proof of income documents I send them for myself and my wife. They put peoples health at risk and care only about collecting outrageous premiums! How my son got his cleaning done last year and it was covered is beyond my understanding. Contact Us | WellSense Health Plan However, all mail from HC we ever received was confirmed that 3 my family members are covered. Please contact facility for accessibility information, (Let them know your thoughts on this program.). 1 Wellness Way Canton, MA Providence, RI 75 Fountain Street First Floor Need to call us? Massachusetts Health Connector Customer Support Rated Extremely Low 1 Resolved 72 Unresolved 1% of 73 complaints were resolved File a complaint Table of contents Verify Follow Share Complaints Contacts Massachusetts Health Connector complaints 73 Search Filter by Sort by: Newest Most helpful Most popular Oldest J Julie Z of US It turned out it was a lie. Share sensitive information only on official, secure websites. MassHealth Customer Service For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Bottom line we were screwed by this joke of a business. If there are more than 10 results, more results can be shown using the next and previous links that are located before the table. DD confirmed that my son was deactivated in their system from January 2021, due to information supplied from HC. Massachusetts Health Connector 133 Portland Street, 1st Floor. If you selected "Email" or "Text message" above, you also consent to receive messages from this platform with info about this program. Box 7 The company provides a physical address, 4 phone numbers, and email, as well as 4 social media accounts. For help on some common issues, see here. The latest complaint Customer service/support was resolved on Oct 21, 2019. Box 278 The Connector has worked with Accenture before,contracting with the companylast fall to oversee and supplement customer service staff when call center vendor Faneuil ran into what Gutierrez described as "issues across the board" -- including absenteeism and problems with attrition, recruitment and training -- that led to dropped calls, consumer dissatisfaction and longer waits at a time when the pandemic and associated unemployment spikes were driving interest in health insurance options. After the first woman hung up on me because I could not understand her through her speaker phone, the next customer service woman . I and opened a case #[protected] asking to resolve the issue. Mahealthconnector.org you are considering visiting, which is associated with Massachusetts Health Connector, is very old. Massachusetts Health Connector Customer Service Monday-Friday 8:00 a.m. to 6:00 p.m. 877-MA-ENROLL 877-623-7773 (TTY) . I had to call to report a change. You consent to share the information you provided with this agency. Apply online. Sign in to your MA Login Account MA Login Accounts for New Applicants MA Login Accounts for Current Members Please let us know how we can improve this page. Then a called HC again. 2) System should show consistent amounts payable despite which tab or page the user is on. If an error occurs on the page, there will be an error message at the start of the main content (right after the navigation links). Consumer Alert: Shop smart to avoid health insurance scams. Monday-Friday 8:00 a.m. to 6:00 p.m. Closed Thursdays from 2:30 p.m. to 3:30 p.m. Do you have questions about becoming a member? Taunton, MA 02780Fax: (857) 323-8300. The Health Connector offers health and dental coverage from the states leading insurers and provides tools for Massachusetts residents and small businesses with up to 50 employees to find cost savings and plans. Even if you later enroll in a plan with a counselor over the phone, you will never be able to use the website to upload verification documents, pay your bill, or view your account details. Personally I do not want health insurance because it is useless with the deductible rates being so high; the insurance never kicks in. Health Connector signs with Accenture for call center plan, design Box 278 Quincy, MA 02171 When I called the number and clearly repeated the case number 3 times for the caller (whom was not listening the first 2 times), they stated that the case number I gave them is not associated with my name. ". Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. Nondiscrimination Notice The people are never helpful. Visit the links below to learn more. I am currently unemployed which is why I need this new insurance, and when I called today to make sure that this took place I was met by a rude woman who refused to help me, refused to let me speak to a manager and stated that my insurance would not be made retroactive. You have to ring a buzzer, which alerts the front desk . want notice removed from account so that it can be completed. Wife's ssi and pension papers. No refund! Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. She said, she is NOT going to pull anything from the archives. This could be an indication of a very positive reputation. This comment was posted by a verified customer. The screen can be magnified either using the browser functions or using a screen magnifier such as ZoomText. Online Payment Center - Massachusetts Health Connector For whatever reason, the didn't request my November payment. That is an increase of about 60 percent in just two months," he said. Massachusetts Health Connector Plans Tufts Health Direct and Tufts Premier. Please use another browser or download the latest. However ComplaintsBoard has detected that: I have the same issue and I don't have access to a phone except work My spouse and I had the exact same thing happen to us. Customer Service 877-223-0588 Website Altus Dental Go to the carrier website to search for a provider in your area.Find a Provider Website locks you out permanently, for life, if you have an application open for more than 30 days.
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